Help wanted: Part-Time Customer Service Rep

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We have a sweet opportunity for you at our wholesale bakery & head office on Norseman Street in Etobicoke! We're looking for a part-time Customer Service representative with a minimum of 2 years order desk or customer service experience.

Duties include
- respond to incoming telephone calls and emails from customers placing orders;
- contact customers directly to ask for their orders;
- order data entry using a custom database (will train);
- provide product knowledge to customers via telephone and email;
- advise customers of new products and promotions to up-sell and increase sales.

Qualifications and Requirements
- communicate and interact with customers in a professional manner;
- strong multi-tasking and organizational skills with proven ability to meet deadlines;
- experience using MS Office applications and customized order entry systems;
- ability to communicate in French would be an asset.

Must be available to work part-time hours, Monday to Friday 11am to 3pm with some flexibility and to work an occasional Saturday shift.

Please forward your resume and pay rate expectations to Human Resources dinah @ dufflet.com

We thank all applicants for applying, however only those selected for an interview will be contacted. Thank you!

Update: this position has been filled. Thank you for your interest.
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Help wanted: Bilingual Order Desk (Etobicoke)

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French/English Order Desk Opportunity at Dufflet Pastries!
How would you like to work in an environment that always smells so sweet?!

Dufflet Pastries is a supplier of baked goods for restaurants, specialty food shops, supermarkets and hotels. We are currently seeking a French/English Order Desk individual with a vibrant personality to work with our team of seasoned representatives at head office.

As this is a junior position, the ideal candidate requires a minimum of 1-year order desk or customer service experience to handle these key responsibilities:
• Respond to incoming calls from customers placing orders (French and/or English); call customers to place orders; input data of orders accurately
• Provide product knowledge to customers; advise of new products and promotions
• Build strong relationships with team and customers to maintain consistent high levels of service
• Maintain communications between internal departments, management and customers, and respond to questions and concerns in a timely manner

Qualifications and Requirements:
• Ability to interact with customers in both French and English (written and verbal) is a must
• Quick learner to adapt to work procedures and accommodate customer needs
• Detail oriented team player
• Strong multi-tasking and organizational skills with proven ability to meet deadlines
• Customer service in the food industry is an asset
• Experience using MS Office, customized computer systems
• Available to work full time hours, Monday to Friday; work occasional Saturday shift

This sweet smelling head office is located in the Islington and QEW area of Etobicoke.

Does this sound like a position you want to learn more about? Please respond by May 12th. Send your resume and salary expectations to dinah@dufflet.com

We thank all applicants for applying; however only those selected for an interview will be contacted. Thank you. 
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